Smile
Speak with Smile and Convert more Customers
The SMILE program helps participants to build their own deep strength, mind and resilience—allowing them to find a bright light within themselves—and then share it with customers and colleagues.
-
Facilitator Package Smile
$999.00 Select options This product has multiple variants. The options may be chosen on the product page -
Participant Package Smile
$20.00 Add to cart -
Introductory Start-up Smile
$1,499.00 Select options This product has multiple variants. The options may be chosen on the product page
about this course
Empowerment: A Way of Life by Service Quality Institute is designed to help front-line staff make fast, confident empowered decisions without waiting for managerial approval. It focuses on keeping customers over happy, improving customer satisfaction, boosting employee confidence, and eliminating service delays through practical training, real-life empowerment scenarios, and interactive materials. Empowerment: A Way of Life helps organizations build a culture of empowerment, trust, initiative, and exceptional service.
Skills you'll gain
- Creates an empowered workforce.
- Boosts employee confidence and decision-making ability.
- Improves customer loyalty and retention.
- Increases productivity and speed and reduces time spent escalating issues.
Meet the Creator of course
John Tschohl
President Service Quality Institute
Service Quality Institute is the global leader in helping organizations keep customers, build market share, and improve the performance of the entire workforce by developing a culture of delivering superior customer service.
Earn a Certificate of Completion
Show your network you’ve done the work by earning a certificate of completion for each course or path you finish.
- Share your achievement with pride
- Add it to your LinkedIn & impress your network
- Boost your professional credibility
- Display your certificate to open new doors
