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I read many financial releases monthly on service leaders. All my research over the last 40 years shows firms who have awesome relentless customer service
Customer service in the US has reached a new low. Frankly it is getting worse each week. You’d think with all the closed businesses due
In my book Relentless, I talk about what happens if you are not relentless. Relentless has to be a lifetime commitment. A focus on customer
My new hardcover book, Relentless will be released in September or October. The cover is below. With the pandemic, customer service has been put on
Over the decades I’ve been researching and speaking, it has become very clear to me that: The most successful organizations in the world—business, government, and
With most firms in the world were shut down because of governments worldwide I would think they have a desperate need for sales and revenue.
While the world is shut down, there are a few firms that understand the pain their customers are going through because of COVID-19. This is
The world has been shut down globally while the COVID-19 is ravaging the world. Many of us are supposed to not leave our homes on
I am in the process of writing a new hardcover book for an expected release date of September titled “Relentless”. With Customer Service being my
The biggest problem of many CEO’s is that they are not relentless when it comes to customer service. The exception to the rule is Tom
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