NO Ifs, NO Ands and No Buts. Your Satisfaction is Guaranteed or Your Money Back!
There are so many elements that make up the customer experience. To some, it is courtesy. To others its speed. To some, it is knowing
I started working with Tom Raffio of Delta Dental in 1990 with the Guarantee of Service Excellence when Tom and Bob Hunter implemented it on
Amazon just released its 2020 annual sales. I follow Amazon every day. Jeff Bezos is stepping down to become executive chairman and promoting Andy Jassy
Customer service is not very hard. I think very few firms really try. There are 4 doors you need to use. Door One your physical
Most firms this year have eliminated or cut back on customer service. This is a serious mistake and an opportunity for you to grab market
I read many financial releases monthly on service leaders. All my research over the last 40 years shows firms who have awesome relentless customer service
Customer service in the US has reached a new low. Frankly it is getting worse each week. You’d think with all the closed businesses due
In my book Relentless, I talk about what happens if you are not relentless. Relentless has to be a lifetime commitment. A focus on customer
My new hardcover book, Relentless will be released in September or October. The cover is below. With the pandemic, customer service has been put on
Over the decades I’ve been researching and speaking, it has become very clear to me that: The most successful organizations in the world—business, government, and
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