NO Ifs, NO Ands and No Buts. Your Satisfaction is Guaranteed or Your Money Back!
Amazon delivers the best customer service in the world. Everyone should benchmark themselves against Amazon if they want to become customer-centric. I would encourage you
3 Core Ways to Grow Your Business Borrow $10-20 million for capital renovation. I am sure your local bank has very low-interest rates and would
Delivering awesome customer service involves 9 principles. Customer service is not complicated. It is the execution of some fundamentals that make a huge difference. It
Customer service sucks. It is worse today than in 1979 when I decided to do something about customer service and developed the world’s first customer
I have attached my highlighted copy of Amazon’s 2022 Annual Report. If you only read the yellow highlights, it will take about 5 -7 minutes.
I am working with the government in Zambia to help them become the most customer-centric and most powerful economic power in Africa by focusing on
Empowerment is critical to any organization that wants to be a Service Leader. It is the most difficult skill to teach and get employees to
Every year I highlight Northeast Delta Dental. This is an insurance company based in New Hampshire, Maine and Vermont (Every 4 years, anyone running for
There are so many financial benefits to creating a real service culture. You dramatically increase the value of the business. Significantly more than any competitor.
I was in Ethiopia for 6 days in November doing service strategy seminars for the Ethiopian Airlines leadership team, key employees and the executive team.
