NO Ifs, NO Ands and No Buts. Your Satisfaction is Guaranteed or Your Money Back!
There are so many financial benefits to creating a real service culture. You dramatically increase the value of the business. Significantly more than any competitor.
I was in Ethiopia for 6 days in November doing service strategy seminars for the Ethiopian Airlines leadership team, key employees and the executive team.
When COVID hit the world in March 2020 the world was shut down, and customer service vanished. Was it because of COVID or because companies
We like to bash the government, but I think recognition and applause are needed when we encounter awesome service. I was on the public tennis
Service Quality Institute is spending a lot of money and time upgrading our programs, so you have the best material in the world to use.
Most organizations are reluctant to spend the time and money training their employees on customer service. In the world, most employees are young. Employee turnover
I have never figured out why so few firms deliver great service. In 1979 I wrote the world’s first customer service program because customer service
I just returned from speaking tours in Tbilisi, Georgia and Baku, Azerbaijan. Both are beautiful countries. Nice people and great food. This is my first
Two service leaders worth following are Amazon and Home Depot. You can learn a lot from their annual reports. I believe you learn from the
Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a
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