NO Ifs, NO Ands and No Buts. Your Satisfaction is Guaranteed or Your Money Back!
When COVID hit the world in March 2020 the world was shut down, and customer service vanished. Was it because of COVID or because companies
We like to bash the government, but I think recognition and applause are needed when we encounter awesome service. I was on the public tennis
Service Quality Institute is spending a lot of money and time upgrading our programs, so you have the best material in the world to use.
Most organizations are reluctant to spend the time and money training their employees on customer service. In the world, most employees are young. Employee turnover
I have never figured out why so few firms deliver great service. In 1979 I wrote the world’s first customer service program because customer service
I just returned from speaking tours in Tbilisi, Georgia and Baku, Azerbaijan. Both are beautiful countries. Nice people and great food. This is my first
Two service leaders worth following are Amazon and Home Depot. You can learn a lot from their annual reports. I believe you learn from the
Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a
I have been skiing in Vail Colorado for about 45 years now. George Gillett Jr. bought Vail Resorts in 1985 and sold the resort in
Very few companies understand the power of the Service Strategy. It is the most powerful tool for rapid growth. market dominance and record sales and
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