While the world is shut down, there are a few firms that understand the pain their customers are going through because of COVID-19. This is
The biggest problem of many CEO’s is that they are not relentless when it comes to customer service. The exception to the rule is Tom
As we enter 2020 I wanted to share some ideas on how you can personally become a Rockstar and develop a team of Rock stars.
I have worked with Tom Raffio, of Northeast Delta Dental, since April 1990. Back then he and Dr. Bob Hunter implemented a radical Guarantee of