Amazon just released its 2020 annual sales. I follow Amazon every day. Jeff Bezos is stepping down to become executive chairman and promoting Andy Jassy
Most firms this year have eliminated or cut back on customer service. This is a serious mistake and an opportunity for you to grab market
Customer service in the US has reached a new low. Frankly it is getting worse each week. You’d think with all the closed businesses due
In my book Relentless, I talk about what happens if you are not relentless. Relentless has to be a lifetime commitment. A focus on customer
Over the decades I’ve been researching and speaking, it has become very clear to me that: The most successful organizations in the world—business, government, and
With most firms in the world were shut down because of governments worldwide I would think they have a desperate need for sales and revenue.
While the world is shut down, there are a few firms that understand the pain their customers are going through because of COVID-19. This is