NO Ifs, NO Ands and No Buts. Your Satisfaction is Guaranteed or Your Money Back!
Two service leaders worth following are Amazon and Home Depot. You can learn a lot from their annual reports. I believe you learn from the
Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a
I have been skiing in Vail Colorado for about 45 years now. George Gillett Jr. bought Vail Resorts in 1985 and sold the resort in
Very few companies understand the power of the Service Strategy. It is the most powerful tool for rapid growth. market dominance and record sales and
Warren Buffett on success and customer service and the customer experience. About 16 minutes and worth your time. Buffet is one of the most successful
Customer service has many elements that allow you to deliver superior customer service. I believe your name is a precious possession and when a company
As we get closer to 2022, the question is will you create and drive a service culture in your organization. Most companies in the US
I just returned from spending a week in Almaty Kazakhstan helping KMF.kz the largest microfinance firm in Central Asia with 110 locations and 1771 employees
Many people do not love their government. Too much bureaucracy, lack of speed, poor hours and often unfriendly people. Most large cities in the US
Every organization screws up every week and probably every day. You have two choices. Focus on keeping the customer or let them defect. It appears
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