As we get closer to 2022, the question is will you create and drive a service culture in your organization. Most companies in the US
I just returned from spending a week in Almaty Kazakhstan helping KMF.kz the largest microfinance firm in Central Asia with 110 locations and 1771 employees
Employees are driven by recognition. They want to feel valued, loved and appreciated. The less they are paid the more important they receive this recognition.
I started working with Tom Raffio of Delta Dental in 1990 with the Guarantee of Service Excellence when Tom and Bob Hunter implemented it on
Amazon just released its 2020 annual sales. I follow Amazon every day. Jeff Bezos is stepping down to become executive chairman and promoting Andy Jassy