Customer service in the US has reached a new low. Frankly it is getting worse each week. You’d think with all the closed businesses due
In my book Relentless, I talk about what happens if you are not relentless. Relentless has to be a lifetime commitment. A focus on customer
Over the decades I’ve been researching and speaking, it has become very clear to me that: The most successful organizations in the world—business, government, and
With most firms in the world were shut down because of governments worldwide I would think they have a desperate need for sales and revenue.
While the world is shut down, there are a few firms that understand the pain their customers are going through because of COVID-19. This is
The biggest problem of many CEO’s is that they are not relentless when it comes to customer service. The exception to the rule is Tom