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Programs for Managers

Excellence in business requires a complete team effort: from employees to management, each link in the chain must be both strong and efficient in order to establish a true culture of service expertise for your business. The Service Quality Institute’s management programs identify and instill the qualities necessary for effective leadership and team building.

Exemplary customer service begins with a knowledgeable support system, so that your employees feel confident they can handle every potential situation.  The Service Quality Institute’s management program empowers your team leaders with the interpersonal skills to communicate with employees, which translates into effective customer service and returning business.

These programs focus on a range of topics, from basic employee and customer interactions, to the skills needed to implement new and dynamic innovations.  Empower your employees at every level, and establish your business’ reputation as a service leader using the science of interpersonal communication through the Service Quality Institute.