Improve Your Customer Service With The Service First Video Library
Price range: $199.00 through $1,697.00
Description
The Service First Video Library can be used by any type of organization to improve customer service because the concepts and vignettes are generic and cover every segment of the marketplace.
Video 1 Your Key to Customer Satisfaction
Video 2 Teamwork Development
Video 3 Handling Complaints and the Irate Customer
Video 4 The Language of Positive Communication
Video 5 Effective Questioning and Listening
Video 6 Exceeding Customer Expectations
Video 7 Value-Added Service
Video 8 Effective Telephone Techniques
Video 9 The Art of Satisfying Customers
Video 10 Service Recovery
Video 11 Empowerment
Video 12 Total Quality Service
Purchase The Service First Video Library and receive:
A Facilitator Manual
A comprehensive customer service resource filled with instruction guides, exercises, insights, and expertise that guarantees success beyond expectation.
Power Point Sessions
An easy-to-follow presentation for added visual impact and to enhance learning.
Discussion Guides
2 pages per video to help promote group participation through active involvement and guided discussion.
Certificate of Accomplishment
Printable for each participant upon completion of program.
Each session can be facilitated in 1 hour or less and contains the following:
- 12 Different Video Learning Sessions
- 1 Facilitator Manual
- 12 PowerPoint Session Slides
- Discussion Guide to accompany each video
- Answer Keys
- Certificates of Accomplishment
Benefits of The Service First Video Library Include:
- Train any number of employees with immediate results
- Pay NO additional cost for future staff – cost is not based on number of users
- It’s so user friendly you don’t have to invest in experienced facilitators
- Fresh and relevant video examples
- A solid foundation for future customer service training
Order the Service First Video Library now. Free shipping worldwide via federal express
FREE Service First Video Library Brochure
Click Here to Download the English Brochure
Additional information
| Weight | 80 oz |
|---|---|
| Dimensions | 14 × 10 × 9 in |
| Select Package | Full Video Package, 10 Monthly Payments, Russian Translation, Video #1, Video #2, Video #3, Video #4, Video #5, Video #6, Video #7, Video #8, Video #9, Video #10, Video #11, Video #12 |
| Video Option | Flashdrive, DVD |
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Service First Video Library (10 Monthly Payments)
$199.00 Select options This product has multiple variants. The options may be chosen on the product page
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